Before and after
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The brief
JW Wood is a well-established estate agency with 5 branches across County Durham - covering Durham City, Bishop Auckland, Chester-le-Street, Consett, and Darlington. With decades of experience in the local property market, they'd built a strong reputation through traditional service excellence. However, their digital presence had fallen behind modern expectations, and their systems for managing properties were fragmented and slow.
What we did
We approached this as a complete digital transformation, not just a website redesign. The goal was to create a fast, modern platform that could handle real-time property data, serve users across all devices, and provide JW Wood with tools to manage their entire property portfolio efficiently. Every decision was measured against user engagement and lead generation.
The outcome
The new JW Wood website delivers a dramatically improved user experience with measurable business impact. Page speeds improved significantly, leading to better user engagement and lower drop-off rates. The real-time property integration means users always see accurate, current listings. Calls to action for valuations and viewings have seen significant increases, and overall contact enquiries are up. The team now has full control over their content through Directus, and the webhook-based property sync runs automatically without any manual intervention.
“Working with the team on our new website was a game-changer for JW Wood. They understood the complexities of estate agency - the need for real-time property data, the importance of local presence, and how critical speed is for keeping users engaged. The Reapit integration alone has saved us countless hours of manual work, and our staff love how easy Directus is to use. We've seen a genuine uplift in valuations and viewings since launch, and the feedback from our clients has been overwhelmingly positive.”
James Powell, IT Director, JW Wood Estate Agents
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